Whilst RuralBiz Training has made effort to ensure the accuracy of the information on this website, there is no guarantee that this information is accurate, reliable, or appropriate for your personal or business situation. It is the user’s responsibility to check any information on this site and take advice from their own professional services before implementing any action or using any information found on this site.

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Refund Policy (Fees paid by learner)

Students in Vet Student Loan or VET FEE-HELP eligible courses who withdraw from their enrolled unit(s) of study prior to the published census date will receive a fee refund (or in the case of Vet Student Loan/VET FEE-HELP students, no liability will be incurred).  If a student withdraws from an enrolled unit of study AFTER the census date, NO refund is applicable.  Students may be eligible for a refund (or remittance of Vet Student Loan/VET FEE-HELP debt) if they withdraw after the census date only if they can demonstrate special circumstances and with approval from RuralBiz Training CEO.


Where a student has paid upfront for future units (ie those units in which the student has not yet started), a proportionate refund will be made on withdrawal.  The refund amount will be equal to payment made for future units, less the cost of any materials provided by RuralBiz Training to you related to these units which are not returned unused.


If RuralBiz Training cancels or ceases to provide training, we will issue a full refund for any services not yet provided.  The basis for determining “not yet provided” is based on the units of competency completed by you and which can be issued in a statement of attainment at the time the service is ceased.

 As an example:  A learner was enrolled in a course of 10 units with a total course fee of $9000.  The learner had paid $1,500 up front.  The course was cancelled due to trainer illness and the learner at that time had completed 1 unit of the 10 units.  The learner’s enrolment would be finalised and the learner would receive a Statement of Attainment for the one completed unit.  The learner would also receive a refund of $600 which represents the value of the training paid for but not delivered.


Please note that these fee refund conditions apply to all students.


Replacement of texts and training materials

Students who require replacement of issued texts, workbooks or other training materials will be liable for additional charges to cover the cost of the replacement.  Where a student purchases a text, workbook or training materials and subsequently cancels the enrolment, no refund for these items is payable.