RuralBiz Training is committed to ensuring that refund processes are fair, transparent and consistent with national and state regulatory requirements.
This policy applies to all students who pay fees directly to RuralBiz Training, including full-fee students, subsidised students and students accessing payment plans.
1. Refunds before training commences
Students are eligible for a refund of fees paid if:
- RuralBiz Training cancels or does not commence the course or unit
- The student withdraws prior to the census date or before training or assessment activities begin
- A payment was made in error (e.g., duplicate payment)
Where a course is cancelled by RuralBiz Training, students may choose:
- A full refund, or
- Transfer to another course at no cost
Refunds will be processed within 14 business days of approval.
2. Refunds after training commences
Refunds after the commencement of training will depend on:
- the amount of training already delivered
- whether learning materials have been provided or used
- any relevant government contract rules (for subsidised students)
A refund may be considered when:
- the student withdraws due to compassionate or compelling circumstances
- RuralBiz Training is unable to continue delivering the training
- a serious service failure has occurred under Australian Consumer Law
Where partial refunds apply, fees will be adjusted to reflect:
- training and assessment services already provided
- learning resources already issued
- relevant administrative costs
3. Government-funded or subsidised enrolments
Refunds for students receiving government funding will follow the rules of the individual funding program.
This may include:
- restricted refund eligibility
- withdrawal reporting requirements
- census date rules
- recalculation of student fees based on completed units
Students will be advised of any funding-specific conditions before enrolment.
4. Non-refundable items
The following items are generally non-refundable:
- fees for completed or partially completed units
- fees for Recognition of Prior Learning assessments already conducted
- replacement certificates or replacement student cards
- textbooks or learning materials that have been issued or used
5. Replacement fees
Replacement items may be charged at the rates in the current Schedule of Fees and Charges, including:
- replacement qualification certificates or Statements of Attainment
- replacement student identification cards
- replacement learning materials or textbooks
6. Requesting a refund
Refund requests must be submitted in writing to:
Email: admin@ruralbiztraining.com.au
Requests should include:
- student name and contact details
- course name
- reason for refund request
- supporting documents (if applicable)
RuralBiz Training will acknowledge your request within five business days and provide a written outcome.
DISCLAIMER
- RuralBiz Training reserves the right to update fees, charges and refund conditions in accordance with regulatory requirements.
- Fees listed in the Schedule of Fees and Charges apply at the time of enrolment.
- Information provided to students during enrolment takes precedence over marketing materials.
- Refunds will be assessed in accordance with the Standards for Registered Training Organisations (RTOs) 2025, the Australian Consumer Law, and any relevant state funding contract.
- Nothing in this policy restricts a student’s rights under Australian Consumer Law.