RuralBiz Training is committed to providing a fair, transparent and accessible process for managing complaints and assessment appeals.
Matters you may raise
- Training delivery or assessment
- Staff or student behaviour
- Administrative processes or communication
- Fees, payments or refunds
- Privacy or confidentiality concerns
- Discrimination, bullying, harassment or misconduct
How to lodge a complaint
You may lodge a complaint through:
Email: admin@ruralbiztraining.com.au
Phone: 02 6884 8812
Written correspondence: posted or delivered to our Dubbo office
We encourage concerns to be raised early so we can provide timely support.
Assessment appeals
You may appeal an assessment decision if:
- You believe the result is incorrect
- Assessment procedures were not followed
- New or additional evidence is available
Assessment appeals must be submitted in writing.
How we manage complaints and appeals
RuralBiz Training will:
- Acknowledge your complaint or appeal within five business days
- Investigate the matter promptly, impartially and confidentially
- Provide a written outcome
- Aim to resolve the matter within 60 calendar days, or provide updates if more time is required
If you remain unsatisfied
You may escalate your complaint to the appropriate external body:
- Australian Skills Quality Authority (ASQA)
- VET Student Loans Ombudsman
- NSW Fair Trading
- National Training Complaints Hotline
For more information
Phone: 02 6884 8812
Email: admin@ruralbiztraining.com.au